If you run a museum or other heritage attraction, do you value visitors or other customers?

I have more than 30 years of experience of culture, heritage and museums since qualifying as a museum professional in 1974. I will talk to you about what you want to know about the service that you provide and then make a visit to assess that service. You will receive a full report, and suggestions for improvements if I consider them to be necessary.

[Mystery Shopper]